Sylvan Manuals & User Guides

Sylvan is a well-established New Zealand brand distributed by G.D. Rutter Ltd, specializing in architectural door hardware and electronic access solutions. For decades, Sylvan has supplied high-quality door handles, cabinetware, and general hardware to the residential building market. In recent years, the brand has expanded its portfolio to include advanced smart locks and digital entry systems, combining modern security technology with robust mechanical design.

Their product lineup features Bluetooth-enabled smart locks, biometric deadbolts, and keypad entry systems compatible with the TTLock app. Designed to withstand local conditions, Sylvan products often feature weather-resistant IP ratings and mechanical key overrides. The brand focuses on providing user-friendly, secure, and stylish hardware solutions for homeowners and builders alike.

• How do I factory reset my Sylvan smart lock?

  Long press the reset button (often located beneath the battery cover) for about 5 seconds until you hear a prompt saying 'Please Input Initialisation Passcode'. Then input '000#' on the keypad to complete the reset. This will clear all users.

• What type of batteries should I use in my Sylvan lock?

  Sylvan recommends using 4 high-quality AA Alkaline batteries (e.g., Energizer Max). Do not use rechargeable or Lithium batteries as they may affect performance.

• Is the Sylvan smart lock waterproof?

  Models like the SL37E and SL36E are rated IP55, but only on the outward face. They are suitable for exterior doors but should be installed with the supplied rubber boots and ideally positioned under shelter/eaves to avoid direct prolonged weather exposure.

• How do I unlock my door if the batteries die?

  Sylvan smart locks include a mechanical key override. Insert the provided mechanical key into the keyhole (usually located on the front panel) to unlock the door manually. You can also use a portable power bank via the emergency USB port on some models to power the lock temporarily.